📄 Terms and Conditions of Sale

Terms and Conditions of Sale

Starx Flag UK strives to provide accurate and up-to-date information within its policies and guidelines. However, we make no warranties or representations regarding the accuracy, completeness, or reliability of the information provided. Our policies are intended to provide general guidance and should not be considered legal, professional, or expert advice. Starx Flag UK shall not be held liable for any direct, indirect, incidental, consequential, or special damages arising out of or in connection with the use of our policies, regardless of the form of action, whether in contract, tort (including negligence), strict liability, or otherwise. This limitation of liability extends to any loss, damage, or expense arising from the use, inability to use, or reliance on our policies or the information contained within. While we strive to maintain the security and integrity of our policies, Starx Flag UK does not warrant that our policies will be uninterrupted, error-free, or free from viruses or other harmful components. We recommend that you take appropriate precautions to protect your devices and information. Our limitation of liability extends to the fullest extent permitted by applicable the laws of the United Kingdom. If any provision of this limitation of liability is deemed unenforceable, the remaining provisions shall continue in full force and effect. The terms of this policy are governed by English law. This means a Contract for the purchase of Products through our Website and any dispute or claim arising out of or in connection with it will be governed by English law. You and we both agree that the courts of England and Wales will have non-exclusive jurisdiction. We do not warrant that Products on the Website are appropriate or available for use outside the United Kingdom. It is prohibited to access the Website from territories where its contents are illegal or unlawful. If you access this Website from locations outside the United Kingdom, you do so at your own risk, and you are responsible for compliance with local laws.

Policy	Terms and Conditions of Sale
Effective Date	29/03/2024
Revision Number	20
Company Information	Trading Name: Starx Flag UK Company Name: Hyp Commerce Ltd Company Number: 14966504 Address: 7 Bell Yard London WC2A 2JR
Classification	Terms of Sale
Definitions	"We," "Us," "Our," "Starx Flag UK" refers to Hyp Commerce Ltd., a company registered in the United Kingdom, trading as Starx Flag UK. "You," "Your," "Customer," "User" refers to the individual or entity purchasing Products from Starx Flag UK. "Products" refers to any items, including but not limited to flags, offered for sale by Starx Flag UK. "Customisation" refers to any modifications or changes made to the Products as requested by the Customer. "Website" refers to [www.starxflag.co.uk]
Purpose of Policy	These Terms of Sale outline the conditions under which Starx Flag UK will sell and deliver its Products to Customers. By placing an order on the Starx Flag UK website, the Customer agrees to adhere to these terms
Scope of Policy	These Terms of Sale govern the sale of Products through the Starx Flag UK website. They do not cover any other agreements, representations, or warranties unless expressly stated in writing by Starx Flag UK.
Policy & Procedures	1. Pricing and Payment 1.1 Pricing: All listed prices for Products on the Website include Value Added Tax (VAT) where applicable, calculated at current rates. 1.2 Payment Methods: Starx Flag UK accepts various forms of payment as listed on the Website. All payments must be made at the time of ordering. 1.3 Currency: All transactions will be conducted in the currency specified on the Website. 2. Order Processing and Delivery 2.1 Order Confirmation: After placing an order, You will receive an email confirmation. This confirmation is not an acceptance of the order but an acknowledgment of receipt of your order. 2.2 Delivery Charges: The prices of Products do not include delivery charges. These will be added to the final amount payable and indicated during the checkout process. 2.3 Delivery Timeframes: While we strive to deliver Products within the timeframes indicated on the Website, delays may occasionally occur. We shall not be liable for any delays. 3. Customisation and Manufacturing 3.1 Customisation Changes: You may modify the Customisation of an order up until the day the Product is manufactured. We will notify You via email when the manufacturing process commences. 3.2 Copyright and Trademarks: You are responsible for ensuring that all files sent for Customisation comply with copyright and trademark laws. Starx Flag UK is not liable for any infringement on intellectual property rights that may result from Customisation. 4. Cancellation Terms for Personalised Products 4.1 Order Changes and Cancellations for Personalised Products 4.1.1 Standard Cancellation Window: Unless you have opted for next day delivery (see clause 4.1.2), you will have 30 minutes from the time you place your order for a Personalised Product to either change or cancel that order. After this 30-minute window, your order will proceed to production, and you will no longer be able to cancel or change it. 4.1.2 Next Day Delivery Option: If you have selected the next day delivery option, your order must be placed before 2:00 pm to receive the Product the following day. The 30-minute window to cancel or change your order will operate as outlined in clause 4.1.1. 4.2 How to Change an Order for a Personalised Product: To change an order for a Personalised Product, follow the instructions and the link provided in the email acknowledging receipt of your order. This will allow you to amend the personalisation and/or delivery address. 4.3 How to Cancel an Order for a Personalised Product: To cancel an order for a Personalised Product within the timeframes specified in clause 4.1, please contact us using one of the methods detailed in clause 10.5 (to be provided). 4.4 Spelling and Accuracy: Please verify the spelling and accuracy of any Personalised Products on screen before you place your order. You will not be entitled to a refund for any Personalised Products containing a misspelling that you are responsible for, especially if you fail to amend it within the time period specified in clause 4.1. 5. Refunds, Returns, and Exchanges 5.1 General Policy: All sales of standard, non-personalized products can be returned within 14 days of receipt for a full refund, minus the cost of shipping. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. 5.2 Personalised Products: Due to the customized nature of personalised products, items ordered with any personalisation are not eligible for a refund or return unless they are defective or damaged. 5.3 Defective or Damaged Products: If you receive a defective or damaged product, please contact us immediately at [hello@starxflag.co.uk] with details of the product and the defect or damage. You will be required to provide photographic evidence. 5.4 Exchanges: Exchanges are only permitted for defective or damaged products, and you can exchange it for the same item. If the item is out of stock, you will be offered a full refund. 5.5 Shipping for Returns and Exchanges: The customer will be responsible for paying for their own shipping costs for returning the item, unless the product is defective or damaged. Shipping costs are non-refundable. 5.6 Refund Processing: If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days, depending on your payment provider. 5.7 Incorrect Orders: If you receive an incorrect order, please contact us within 7 days of receiving your order at [hello@starxflag.co.uk]. You will be required to return the incorrect product in unused condition and will either be sent the correct product or be offered a full refund, including the cost of shipping. 5.8 Cancellation and Return Exceptions: We do not accept cancellations or returns for gift cards, downloadable products, or consumable goods such as food, flowers, and personalised items unless they are defective or damaged. 6. Data Handling and Privacy 6.1 Data Protection: We adhere to data protection regulations in accordance with our Privacy Policy. By placing an order, you agree that we may store, process, and use your personal information for the purposes of fulfilling your order. 7. Your Material and Conduct 7.1 General Rules: You agree not to submit or transmit any material that is unlawful, threatening, libellous, defamatory, obscene, pornographic, or otherwise objectionable. 7.2 Image Upload: You are responsible for the content and legality of any images you upload for personalisation, and you warrant that you have the appropriate permissions and rights to use them. 7.3 Refusals and Responsibility: We reserve the right to refuse to process any order or image upload that violates these Terms or that we otherwise find objectionable for any reason. 7.4 Loss of Uploaded Material: We are not responsible for the preservation of any material you upload; you should keep backups of all such material. 7.5 Prohibited Material: You agree not to submit any material that violates intellectual property laws, including trademarks and copyrights. 8. Limitation of Liability 8.1 Limitations: We will not be liable for indirect, special, or consequential damages, or any loss of revenue, profits, or data arising in connection with these Terms or the sale of the Products.
Compliance	Hyp Commerce Ltd, trading as "Starx Flag UK," is committed to adhering to regulatory frameworks, industry standards, and ethical business practices. Our compliance ethos serves as a natural extension of our values, ensuring that our operations and interactions align with legal requirements and ethical guidelines. We operate within the parameters set out by relevant laws and regulations, including consumer protection laws and the Consumer Rights Act 2015. Our commitment to compliance is underpinned by a thorough understanding of the guidelines stipulated by the Information Commissioner's Office, the General Data Protection Regulation (GDPR) Act, and other relevant UK laws. We ensure the proper handling and protection of customer data and information, as outlined in our Privacy Policy. In addition, we acknowledge our responsibilities under the Modern Slavery Act 2015, and we take all necessary measures to prevent modern slavery and human trafficking within our operations and supply chain. Our adherence to compliance extends across all aspects of our operations, from the quality and safety of our equipment to the accuracy and transparency of our billing and order processes. We prioritize integrity and transparency in our interactions with customers, suppliers, and partners. By placing an order through this Website, You confirm that You have read, understood, and agreed to these Terms. Failure to comply with these Terms may result in penalties, legal action, or termination of access to the Website or Products. Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect. Only the parties to these Terms may seek to enforce them. Nothing in these Terms is intended as granting any persons who are not parties to these Terms any rights under the Contracts (Rights of Third Parties) Act 1999
Accessibility	If you need any of this information in a different format, please let us know. This includes large print, braille, or audio. You can speak to us using the live chat on our website, or by giving us a call. There are also lots of other options available to help you communicate with us. Some of these are provided by third parties who are responsible for the service. These include a Text Relay Service and a British Sign Language (BSL) Video Relay Service, to find out more please get in touch. You can also visit: hypgroup.co.uk/accessibility or: hypgroup.co.uk/contact For specific legal advice or interpretations of our policies, we recommend seeking professional counsel. If you have any questions or concerns, please contact our legal department at legal@hypgroup.co.uk
Contact	For inquiries related to this Privacy Policy or data protection practices, please contact Event Wall's Data Protection Officer at: Data Email: dpo@hypgroup.co.uk Legal Email: legal@hypgroup.co.uk General Email: hello@hypgroup.co.uk Group Address: Hyp Group Ltd, 167-169 Great Portland Street, Fifth Floor. London, W1W 5PF
Changes to the Privacy Policy	Starx Flag UK reserves the right to update or modify this Privacy Policy to reflect changes in legal or operational requirements. Customers will be notified of significant changes, and the updated policy will be made available on the Starx Flag UK website.